Davison's Music

Entertainment At It's Best!

Help Centre & FAQ

Here at Davison's Music.com it is sometimes necessary to have specific programs to view all of the content on the site. Below is the full list of programs that you may require:

Adobe Flash Player

Adobe PDF Reader

Adobe Shockwave Player 

If you need any further help, please see the FAQs first before you Contact Us.

FAQ

The following questions are answered below as they are the most common;

The video will not play. What can I do?

Can I download or purchase videos from the site?          

Why does the video play slow?  

Why did the video stop working?

When I view a video, I hear the audio but theres no video picture. Help?

The video will not play. What can I do?

Firstly, make sure you have the latest Windows Media Player. You can download it here.

Secondly, it could be any number of reasons:

  • The first thing you should do if a video does not play, is hit the Refresh button on your browser to reload the video.

  • Secondly, you may be trying to view a video that is too fast for your internet connection speed.

  • Thirdly, you may not have Windows Media Player on your computer, although it usually comes standard with Windows. Go to Microsoft to download Windows Media Player for free.

Can I download or purchase videos from the site?

Davison's Music does not provide music videos for purchase or download and does not store the music videos on its servers. The site only provides a directory for music videos of which have an educational or informational purpose only. To purchase music you must contact the record companies directly. The website is open 24 hours a day, seven days a week for you to enjoy all the videos you want.

Why does the video play slow?

The problem may be with the speed of your Internet connection. Users with fast connections such as T1 lines, cable modems, and DSL connections are able to watch our videos at a much higher quality than the 56K and 28K dial-up modem users. Streaming video over the Internet requires a great deal of bandwidth, and unfortunately 56K and slower connections are not fast enough to give you the quality of picture that you are probably looking for. We are working on new ways to improve the quality of our videos and hope to have this matter resolved in the future as technology advances.

Why did the video stop working?

The link to the video may be broken. We do not host the videos, so we have no control if videos are removed from another websites library. If you happen to come across a broken link, please let us know by clicking reporting the fault through the Contact Us form.

When I view a video, I hear the audio but theres no video picture. Help?

There are several reasons why you may not be able to view the video content streaming from the server. They are included below, with the most common causes listed first.

You may be attempting to watch the material at a higher bandwidth than your Internet connection currently supports. If you are connecting to our service at a speed lower than 56K, then unfortunately it will not be possible to access our music video material unless you are willing to wait long periods of time.

Another possible cause may be that you do not have the Windows Media Player 9 codec installed on your system. This would be the cause only if you are using the 6.4 or 7 versions of the Windows Media Player. Download the Windows Media Player 9 codec.

A third reason may be the bandwidth-detection settings in your Windows Media Player. This can be a problem if you have an Internet connection that has a higher download speed than upload speed (such as cable or ADSL). If this is the case, you can correct it by manually setting the speed within the application.

To change the speed at which the Windows Media Player attempts to download content, please follow these steps:
  1. Start Windows Media Player.
  2. On the Tools menu, select "Options."
  3. Click the "Performance" tab.
  4. In the "My connection speed is" box, choose the appropriate setting. You should set this speed to match the speed of your Internet connection.
  5. Click "OK."

The last reason may be that your Windows Media Player is not currently set as the default application for video streaming. This can occur if you install another application and allow it to 'claim' these file type associations. To correct this, follow these steps:

  1. Start Windows Media Player.
  2. On the Tools menu, select "Options."
  3. Click the "File Types" tab.
  4. In this area, ensure that the "Windows Media," "Windows Media Audio," and "Windows Media Video" file types are selected.
  5. Click "OK."